Bloq.it (Portugal) - At Bloq.it, we’ve created the world’s leading smart locker solution. Solving online deliveries by enabling everyone to participate easily, reducing delivery costs and making them more sustainable.
We’re quickly expanding, and after growing at 1000% for three years in a row, we’re now the fastest-growing Smart Locker company in the world and one of the top 10 most promising Startups in Portugal.
As a Product Support Engineer, we’re seeking a #bloqstar who possesses a strong technical aptitude (both software and hardware), excellent problem-solving skills, and a customer-centric mindset, ideally with experience in supporting complex B2B technology solutions.
We will empower you to take on the world and create a mark in a way that only you can.
What will be your responsibilities:
- Define and implement the entire support process in collaboration with the operations team, leveraging your background in creating and optimizing support workflows to establish a robust and efficient system.
- Provide exceptional technical support to clients, addressing issues related to the installation, configuration, and operation of our smart locker solutions.
- Collaborate with the Product Team to identify areas for product improvement, providing valuable insights based on customer feedback and support case analysis.
- Develop and maintain comprehensive technical documentation, including troubleshooting guides, knowledge base articles, and FAQs, ensuring that our clients have access to accurate and up-to-date information.
- Serve as a technical bridge between clients and internal teams, ensuring effective communication and collaboration to resolve issues and improve our products.
- Conduct training for both clients and field intervention teams, ensuring they can fully utilize the capabilities of our smart locker solutions and perform effective maintenance and support tasks.
- Stay up-to-date on the latest industry trends, emerging technologies, and best practices, applying this knowledge to enhance our support processes and contribute to product development.
- Participate in the testing and validation of new product features, providing feedback to the Product Team and ensuring that our solutions meet the highest quality standards.
What are the requirements to join us in this position:
- Proven experience in a technical support or engineering role, ideally in a B2B technology environment.
- Strong technical aptitude, with the ability to troubleshoot and resolve complex hardware and software issues.
- Excellent communication and interpersonal skills, with the ability to convey complex technical concepts to non-technical stakeholders.
- Strong problem-solving and critical-thinking skills, with the ability to adapt quickly to new challenges and technologies.
- Ability to work both independently and as part of a cross-functional team in a fast-paced, dynamic environment.
- Willingness to give and receive feedback and a commitment to continuous learning and improvement.
- Proficiency in English is a must-have, while French language skills are considered a nice-to-have, as it could facilitate communication with key clients and address potential language barriers.
- Familiarity with last-mile logistics, linux systems administration, basic electrical knowledge, IoT fleets and edge computing solutions is a plus, enhancing support quality and efficiency.
What will you get if you join us in this position:
- The opportunity to join Bloq.it as one of the earliest employees and make a lasting impact on our smart locker solutions.
- A dynamic and fast-paced work environment with a culture of innovation, collaboration, and continuous learning.
- Competitive salary and benefits package, including performance-based bonuses and portuguese health insurance.
- Flexible work conditions, including remote-friendly policies and a flexible schedule that allows you to balance your work and personal life.
- Opportunities to work closely with the Product Team, directly contributing to the development and improvement of our industry-leading smart locker solutions.
- The satisfaction of knowing that your work has a real-world impact, helping to create more affordable and sustainable options for e-commerce deliveries.
If you’re a dedicated Product Support Engineer with a passion for technology and a commitment to providing exceptional customer experiences.
Join our team of #bloqstars and help us revolutionize the last-mile delivery industry!