UTILCELL Update - Informative Note to Customers on COVID-19

UTILCELL Update - Informative Note to Customers on COVID-19

Utilcell (Spain) - Press Release: We have analysed the new Royal Decree-Law 10/2020 of 29 March on the current health crisis, and considered the need to keep up the supply of our components, including parts for the repair and maintenance of weighing equipment used in companies that are considered essential in the food and pharmaceutical sectors. On this basis, we would like to let you know that we are now adding a limited product delivery service to the customer service that we have already been providing on a remote basis over the last few days.

From 3rd April, we will open a limited delivery service with shipments from our central warehouse in Barcelona. We will use the minimum number of essential staff and ensure that we implement the sanitary measures recommended by the authorities for the protection of our employees.

In addition, to provide this limited delivery service throughout the state of alert in Spain, we are extending our deliveries up to 9th April, to cover the largest possible number of working days in Easter week.

From this moment, we would be pleased to carry on offering our wide range of customer services:

  • technical and commercial guidance, pre- and post-sales
  • preparation of quotes
  • processing orders and the managing the relevant logistics
  • informing you of the status of your current orders and estimating delivery times
  • product shipment service

To contact us at this time, while the telephone switchboard is temporarily out of service, please use your usual contacts by email or their direct telephone numbers. Otherwise, please use the general email address and we will contact you shortly.

We are working every day to adapt to the legal and sanitary requirements, and we hope to offer you our best at all times.

We are here to help with any clarification you may need.

Thank you for your understanding and your invaluable collaboration.

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