Trescal International SAS (USA) - Trescal is a growing company, looking for new talent to join our organization! We are the premier independent calibration, repair, and asset services provider in the U.S. We provide our customers single-source, cost-effective, best-in-class solutions.
Our team is comprised of talented professionals who excel at providing industry leading calibration, repair and asset management services to our customers. As an employee at Trescal, you will join a people-centric company with an incredible culture. We encourage new ideas and suggestions in order to continue to offer both customers and employees the services and benefits in a dynamic, global marketplace. We value teamwork, integrity, quality, innovation, and dynamic engagement. Does Trescal sound like the place for you? Then join our team!
We have a great opportunity for a Customer Service Representative to join our team in the South Grafton, Massachusetts location.
In this role you will:
- Prepare purchase requisitions, customer quotations and estimates, transportation and delivery documents, and other related letters or memos.
- Respond to customer inquiries, investigate and resolve issues, provide status to customers.
- Make price quotations by phone, then prepare your customer quotations with 24 hours to the request
- Responsible for daily, monthly preparation and applicable delivery of customer invoices
- Use internal software to retrieve customer information, equipment status information, status of purchase orders (internal and external), and make changes on purchase orders. Ensure that correct status codes are used.
As a Customer Service Representative, you must possess:
- High School diploma, GED, or equivalent
- Previous experience in a similar customer service role
- Strong computer skills including proficiency in Microsoft Office Suite
- Strong written & verbal communication skills
- Must have strong organizational skills and good attention to detail
And we would prefer:
- Previous work experience in a technical service industry
- Experience in dealing with customer inquiries, resolving issues and providing status to customers
We believe people are the most important part of every business, which is why we offer more than just great health insurance plans at a great rate. At Trescal, we have a strong track record of retaining our employees by providing challenging work experiences, learning and development opportunities, and a success oriented collaborative environment.
In addition, we offer paid time off, a 401k plan, career development opportunities, referral bonuses, and a competitive benefit package, including these company paid benefits:
- Employee Assistance Program
- Basic Life/AD&D Insurance
- Long Term Disability Insurance
- Short-Term Disability Insurance.