KUKA (Germany) - Customer Service Engineer.

Key Duties & Responsibilities:

• To provide field service, pre-sales and post-sales engineering support.
• To provide service repair, preventive maintenance and product consultations on our scope of supply (systems, spare parts and robots) to customers.
• To follow up for any new investment that customer may undertake in service and engineering related to robots
• To escalate service problems and take ownership of problems until they are resolved To manage customers’ expectations with quick, clear and accurate delivery of pro-active service, information and consultations
• To ensure all services and projects meet planned time, cost and customer requirements. To prepare service/project report, filing and update service documents
• To adhere to the company’s process flow and compliance.

Position Requirements:

• Diploma/Degree in Mechanical / Electrical / Mechatronic Engineering
• Minimum of 3 years working experience in mechanical, electrical and programming Knowledge in PLC (Programmable Logic Controller) and C++ programming is an added advantage
• Solid experience in robotic applications or other automated systems.
• Fluent in written and spoken English with strong communication skills.
• Able to work under pressure, long working hours and on weekend or Public Holiday (if necessary). Travel within country at short notices
• Team player but also capable to work independently.
• Positive & proactive attitude, have good sense of time management and strong customer focus.

Perks & Benefits:

• European based working culture
• Personal development opportunities
• Competitive employee benefits
• Conducive working environment