Job Offer by KUKA - Customer Service Engineer

KUKA (Germany) - Customer Service Engineer.

Key Duties & Responsibilities:

To provide field service, pre-sales and post-sales engineering support.
To provide service repair, preventive maintenance and product consultations on our scope of supply (systems, spare parts and robots) to customers.
To follow up for any new investment that customer may undertake in service and engineering related to robots
To escalate service problems and take ownership of problems until they are resolved To manage customers’ expectations with quick, clear and accurate delivery of pro-active service, information and consultations
To ensure all services and projects meet planned time, cost and customer requirements. To prepare service/project report, filing and update service documents
To adhere to the company’s process flow and compliance.

Position Requirements:

Diploma/Degree in Mechanical / Electrical / Mechatronic Engineering
Minimum of 3 years working experience in mechanical, electrical and programming Knowledge in PLC (Programmable Logic Controller) and C++ programming is an added advantage
Solid experience in robotic applications or other automated systems.
Fluent in written and spoken English with strong communication skills.
Able to work under pressure, long working hours and on weekend or Public Holiday (if necessary). Travel within country at short notices
Team player but also capable to work independently.
Positive & proactive attitude, have good sense of time management and strong customer focus.

Perks & Benefits: