Job Offer by KUKA - Customer Service Engineer

Job Offer by KUKA - Customer Service Engineer

KUKA (Germany) - Customer Service Engineer.

Key Duties & Responsibilities:

  • To provide field service, pre-sales and post-sales engineering support.
  • To provide service repair, preventive maintenance and product consultations on our scope of supply (systems, spare parts and robots) to customers.
  • To follow up for any new investment that customer may undertake in service and engineering related to robots
  • To escalate service problems and take ownership of problems until they are resolved To manage customers’ expectations with quick, clear and accurate delivery of pro-active service, information and consultations
  • To ensure all services and projects meet planned time, cost and customer requirements. To prepare service/project report, filing and update service documents
  • To adhere to the company’s process flow and compliance.

Position Requirements:

  • Diploma/Degree in Mechanical / Electrical / Mechatronic Engineering
  • Minimum of 3 years working experience in mechanical, electrical and programming Knowledge in PLC (Programmable Logic Controller) and C++ programming is an added advantage
  • Solid experience in robotic applications or other automated systems.
  • Fluent in written and spoken English with strong communication skills.
  • Able to work under pressure, long working hours and on weekend or Public Holiday (if necessary). Travel within country at short notices
  • Team player but also capable to work independently.
  • Positive & proactive attitude, have good sense of time management and strong customer focus.

Perks & Benefits:

  • European based working culture
  • Personal development opportunities
  • Competitive employee benefits
  • Conducive working environment

For more information about this article from KUKA click here.

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